Shipping Policy

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SHIPPING POLICY

We ship to Australia, New Zealand, United States, Canada, England, EU, Middle East and India Countries.

We closely work with Australia Post, New Zealand Post and USPS.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Handling time: Order verification, tailoring, quality check, packaging and courier pickup. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and Postal Services in India, China, Vietnam & Hong Kong process the orders, which takes 2–4 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 10–17 business days.

Australia, US and Canada orders are shipped by e-packet, which is a Australia Post and US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 17 days to arrive at their destination but can take longer from time to time.

Festive Season: During holiday season please allow up to 3 weeks for delivery due to high demand.

Non Festival Days Shipping:

8 – 17 days within Australia, US and Canada.
UK 15-23 days.
East Europe & Scandinavian 20-30 days.
India & Brazil: 20-30 days.
You will receive a tracking number within the first 3 days of ordering. Tracking will work after 5 days.

If you’re still not sure, email us at sales@luxseardecors.com. We are always happy to help. Please note we are not always able to respond to you straight away. We will get back to you as soon as possible; usually within 1 business day.

Missing Package? We will know before you know!

On that rare occasion that your item goes missing or shows up late don’t worry! All you need to do is contact us . We will available 24/7 to assist you. We pride ourselves on customer satisfactions, any issues we fix ASAP.